What Our Customers Say
We are very happy with our purchase of the 2 single mattresses and mattress covers. Relax Bedding Joondalup offered us excellent service, range, price and product knowledge that we did not find elsewhere. We would recommend your business to anyone.
Thank you Brian for such wonderful service from Relax Bedding, we cannot sing your praises enough. Penny is a breath of fresh air, she should be bottled! And, the delivery men went above and beyond their duty by dropping our old bed to our daughter.
Mel and Serapio Palacios,
Penny was very thorough, efficient and extremely welcoming to your store. It was very nice to see someone enjoying their job and going out of their way to ensure my husband and I were given all the information to make an informed choice.
I wish to thank Relax Bedding for their expert advice and information given to me when I was buying my mattress. I had back issues and was confused by the choice of mattress that would benefit me, however, the salesman’s knowledge was outstanding. I am very happy with my mattress and the service I received and the delivery driver even took away my old mattress for me. I will definitely recommend you to my friends.
I just want to thank you for making our mattress purchase so easy. The service was excellent, the price was great and even the delivery guy was brilliant. He even set it up on the bed for us and took the old one away.
The best thing was he never charged us, you’ve made a Scotsman happy.
Allan and Sandra,
Blake and I would like to say a massive thank you for all your help. You gave us such fantastic customer service we were raving about it for days, and I have referred quite a few ladies from my work your way.
Last week I was privileged to have your member of staff, Nada Treacher, sell me a Queen Size ensemble at your Osborne Park store. I would like to comment on the wonderful attention, patience and advice I received from Nada in advising me of the bed most suitable for my needs. She then wasted no time in arranging delivery as soon as possible, and I must say the whole transaction was a pleasure which resulted in great satisfaction.
I also compliment you on the courtesy and expertise of the two men, Brian and Paul who delivered the ensemble. They did so right on time, with great care and management in assembling the bed with a very willing attitude and happy disposition even though the heat that day was almost unbearable.
So this letter is just to thank you and to pay tribute to your members of staff who are the best I have encountered for a long time, and must be a great asset to you. I hope your business will continue to thrive and bring you much prosperity.
Thank you for arranging to have the bed ready for me yesterday. I just wanted you to know that I had a wonderful sleep last night, woke up at 9.35 am and did not even get up to go for the usual during the night. The Ovation STB is a wonderfully comfortable mattress. If you want a recommendation send your customers to me.
I just wanted to let you know the replacement mattress I received is amazing! No more back pain from night 1.
I also wanted to thank you for your very friendly and extremely helpful service. I’ll definitely be recommending you to my friends.
On the 18th November 2014, I visited Relax Osborne Park. I picked this store as I knew it sold Western Australian made beds.
As soon as I entered the door, there was a smiley face to greet me – it was Brian. He listened to my budget and needs and showed me the “best value” with the means I had to spend at the time. He was very patient, not overbearing, not cheesy and most of all not pushy. These are all of the things I value in a shopping experience.
I rang Brian yesterday and told him the bed was not the fit for me. He was still really nice and told me to come in.
I met with him today 2/12/14 and he couldn’t have been more helpful.
All is resolved and I purchased some other items that were extremely great value.
Due to this experience, I will certainly be recommending Relax to others.
I think this gentleman deserves a pay rise.
Due to the service from Brian at the Joondalup store, I refused to look anywhere else with my partner. I said the service was excellent and price was good, I’m happy to get it from them. Thank you.
Thank you. Your customer service at Osborne Park was fantastic, they are an asset to your business.
Thank you for helping me find a bed for our spare room. It was really lovely to have someone not give me the ‘sales spin’, but rather help find the most appropriate bed. Feedback from our guests when I asked was, “it’s so comfortable”.
I have already recommended your store in Balcatta to friends and will definitely be back when we are ready to upgrade our bed.
Just wanted to say we had a great experience with your business. We walked into the Joondalup store on Sunday, was assisted straight away, quite thoroughly, to choose the right bed for us. We paid, and left just hoping that what we were told was true… that the delivery would be at a certain time on a certain day, and free of charge. IT WAS! Our mattress arrived yesterday at the time we were told, in excellent condition, by a friendly person. Last night we had a wonderful sleep and are extremely happy with our purchase and the whole experience in general. THANK YOU!!
My wife and I would like to thank you for being so patient with us yesterday, especially when we had the various questions in relation to purchasing our mattress. We mentioned that we are building our house so we will be requiring beddings, so we both know where to come after seeing that you gave us a great insight.
Your help and advice was greatly appreciated as well as the deal you provided for us. Our expectations were certainly exceeded thanks to you and I would be more than happy to recommend Relax to all our family and friends looking to get into some quality bedding.
Thanks again for all your help and look forward to the bed being delivered tomorrow.
I wish to say thank you and commend you on the outstanding customer service that I received when I purchased a mattress from your Osborne Park store recently. In particular to Brian – I have never experienced such a standard of customer service before, and the offers/services unique to your store made for a very happy purchasing experience. I have spread the word of your store to my friends & family!
Both myself and partner on different occasions (separately) attended to the store whilst Nicky was working and we can both say how extremely happy we were with the service.
And today (Sunday), when attending to finally purchase a mattress, we were dealt with by another great lady (unfortunately) name not recalled. Again very happy with the great customer service.
We have been looking for a mattress for the past 2 weeks. It’s been popping into here and there in different stores separately when time permitted.
We both have been to 3 other major mattress retailers in the Joondalup area andwithout a doubt the customer service at Relax has by far outweighed the other stores. The 2 staff members as mentioned have been great, they were not pushy, rude, annoying or came across as false as some of the other sales staff we had encountered.
They allowed us to look and browse at our own perusal and were more than happy to answer questions when engaged and were very knowledgeable when it came to different mattresses and brands and were also very honest, welcoming and genuine.
It was down to you staffing why in the end we returned to Relax to finally make a decision and pick a mattress to purchase.
Good customer service is very hard to come by these days, so we would just like to bring this to the stores management team.
We will certainly be recommending this store to friends/colleagues.
Louise and Justin,
I bought a bed from Sara this morning & was impressed with her as a sales person. I was on my way to buy a Sealy from Harvey Norman when I saw your store & dropped in to see if you sold Sealy’s & get a better deal. Sara, in my opinion, has good people skills & her sales approach won me over to consider her brands. Where I would usually walk if a store didn’t sell what I wanted, I saw what she had, got a quote, went & had another look at Harvey Normans Sealy, couldn’t tell which one was better, so it was back to Sara!
I am sure Sara will continue to be an asset to your company.
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