Our service does not finish once you have purchased a mattress or bedding from us. We believe your bed purchasing experience should be as pleasurable and stress free an experience as the quality of the bed itself.
That is why we have put in place a number of additional customer oriented services and guarantees that we know you will surely appreciate:
1. BEST PRICE GUARANTEE
If you find the same mattress advertised for less, Relax Bedding will refund the difference twice. That is how confident we are. We have previously explained that it is very difficult to compare. All we can say is we know that, and because we do not have franchise fees and other “big company” impositions, we can afford to sell for less.
Also, we had the taxman examine us to find out why our gross profit was so much lower than the normal for the industry. The answer was simple – our prices are lower.
2. CHEAP DELIVERY
If you live in the Northern Suburban or Mandurah area (which makes up the majority of our orders) we charge a low-cost delivery fee of $40. To know more about our delivery service, read our delivery information page.
3. FREE INSTALLATION
We do not just deliver your mattress or ensemble. We will set it up for you.
4. CHEAP OLD BED REMOVAL
When we deliver your mattress or ensemble, if you wish, we will also take the old one away for you for only $20.
No one else offers this kind of service
For the past 13 years, when almost nobody else did it, we have been offering an exchange guarantee, initially it was for 30 nights after receipt of the mattress and is now a “no questions asked full 100 night money back” guarantee. Because we understand the selection problems, we felt that this is the way to be fair and provide proper customer service.
We will get you the best bed for your needs. The whole process is not rocket science; it is just a professional approach by people knowledgeable in their field added to a bit of good old fashioned and honest customer service.
Basic conditions for the 100 night guarantee
We determined that almost all exchanges were made in the first couple of weeks after purchase. Yet, we also know that it can take a little while for your body and mind to adjust to the feel of the new mattress. That is why, in the early days, we changed our policy from 30 nights to 100 nights.
So here are some basic conditions for the guarantee:
• The 100 nights will start on delivery (or pick up) of your mattress.
• You need to ensure you have your mattress protector in place (and yeah, it does not have to be purchased from us).
• The guarantee applies to mattresses only, regardless of the price of the mattress. However, clearance items and special size mattresses are excluded.
• You need to allow at least one week to adjust to the new mattress.
There you have it. Not only will you get the best mattress guaranteed, we will deliver it and any other purchase (as per the above conditions) for only $40. We will also move your old mattress and bedding ensemble out of the way and set up the new ones for you; and if you wish, we will take the old ones away from you (again for a fee of $25).
That is why we say…
“Simply choose your bed and leave the rest to us.”