About us

Early Years

We are NOT a National franchise group.  However, about 20 years ago, in our earlier life in the bedding industry, we were exactly that.

We were in a group with mattresses as its primary product for sale. As newbies to this industry we lapped up everything we could about the products, their methods of construction, the benefits and downsides of different mattress components, how they could benefit the consumer etc. It was a great learning process but we squirmed a bit when sitting in discussions about methods of maximising the sales figures by what we felt were dubious means.

At the earliest opportunity we left the franchise group, set up “Relax Bedding” and used the tag “The bedroom  experts”. I remember feeling that this was a bit cheeky as we were still learning, but we justified it to ourselves as we had great sales success in the group. An award for a substantial turnover increase was actually due to factors relating to the fairer and more genuine treatment of our customers rather than the expertise learned about the industry.

Why Use Relax Bedding

Come into our store today and you’ll find one of Perth’s leading independant retailers. You’ll find a store that goes against the trend, a customer friendly store that doesn’t rely upon sales tricks and methods to potentially increase the sale value. 

Most importantly, you’ll find a relaxed and trusting atmosphere with cheerful staff that don’t need to rely upon a higher sale price to achieve a better wage. Relax wages are a flat rate, no commission and no bribes are allowed from manufacturers to staff to sell a specific product. That’s like trying to convince the customer that we know better than them what they want or, in the case of a mattress, what feels better or fits best.

You’ll find that we won’t swoop on you as you come in to the store for a browse although we will get to you as soon as possible to enquire if you need any assistance. We fully understand some people only wish to browse the range of products and we respect that. It takes time and consideration to make the correct choices. 

If you’re an online shopper, we’ve got a website with  a large number of products for use throughout the bedroom so you can browse and even purchase from home no matter where you live in Australia

We want to ensure that our highest level of customer service is available for all shoppers whether in store or online and we’re here to listen to you and assist you. We treat our customers the way we wish to be treated ourselves so if you have any issues please advise and we’ll make it right.

What we offer

Purchasing in one of our stores allows us to provide you with the very best experience. You will be treated with respect and guidance, more like a guest than a customer. We believe that our business will prosper with repeat customers rather than chasing to maximise the profit margins. This philosophy continues through to our online purchasers, who will find us helpful and excellent to deal with.

How we help you

With over 60 years of combined experience in the bedding retail industry, our team of experts at Relax Bedding are dedicated to helping you get exactly what you want. We’ll provide Expert Guidance and Customer Service Excellence both In Store and Online

You will find Low Prices on First-Rate Goods

You can be assured of our honesty. We will never have commission sales people and we never accept spivs (bribes) from manufacturers to sell or recommend their product.

For Perth metropolitan store deliveries you will get the best, and for mattresses the cheapest, delivery service with lots of additional service benefits;

A 100 Day Money Back Guarantee. Currently, we are the only bedding company in Perth to offer this.

A Best Price Guarantee

Low-cost delivery of products

Setting up of the new mattress and ensemble

Free in-house delivery to the room of your choice

Free mattress and ensemble in house relocation of your old furniture

Free mattress and ensemble installation (so you can sit back and relax!)

Free mattress and ensemble removal

Removal and disposal of all old packaging

Our 7 Company Values

As Perth’s leading independent bedding retailer, we have a clear set of values that guide our operations. Here are the 7 values held to heart by our business and staff members, and how they serve you…

Respect

 We believe that respect within our organisation leads to respect for our customers.

Honesty

We guarantee an honest service, that means you walk away with exactly what you were looking for.

Trust

At Relax Bedding, trust is an essential part of who we are. We believe that’s why our customers keep coming back to us.

Reliability

We want our customers to be consistently happy and totally satisfied

Integrity

We don’t waver from the high standards we set for ourselves

Teamwork

We believe that happy employees equals happy customers.

Fun

We only hire passionate people, who take pride in their work and enjoy serving customers

Our Dedication to Excellence

In an aim to provide our customers with the highest quality products at the best price, we left the National Franchise Group and became independent. We knew that with no franchise fees and no other associated costs, we could offer excellent prices on our products, and a better experience for our customers.

 

Our pursuit for excellence began right from the start. We learned as much as we could and soon realised that by running our own bedding stores we could offer the same great service – and were free to choose the best quality and most popular products for our customers. Products they would love, that we sell to them at a much fairer price. We also enjoyed talking to customers. No upselling or working from a sales pitch. We simply discuss your needs and endeavour to provide exactly what you are looking for.

I hope we don’t sound like we know it all because we don’t, we’re still learning. We’re now also attempting to become sleep experts as well as keeping up with the latest products and their relative benefits. Still striving for excellence across all aspects of our business so that we can continue to provide you, our customer with excellent customer service. But don’t take our word for it,hear what our customers are saying about us!

Testimonials

Hear what our customers say about us.

  • 5 star review  Bought a new mattress and I must say it was an absolute pleasure dealing with Brian in the Mandurah store. After visiting all the big furniture stores it was nice... read more

    thumb Keith Andrews
    March 29, 2022

    5 star review  Brian has an awesome customer service! Very enthusiastic describing his products. Best in prices as well!

    thumb Dexter David
    March 1, 2022

    5 star review  The service was amazing, they listened to what I wanted, showed me all my choices. Was very quick and a great experience. I would highly recommend this store

    thumb Laura Dyer
    February 17, 2022

    5 star review  The lovely salesman was so knowledgeable he knew exactly what we wanted and the pricing is so much cheaper than the other bedding stores that we visited for the same... read more

    thumb Louise Gratwick
    February 15, 2022

    5 star review  Went in.... Assistance was great. They had a big sale which was no mis representation... within 15 minutes purchased the mattress we wanted, discounted bed sheets and a bottle of wine! Nicola... read more

    thumb Abbi Hoareau
    January 24, 2022

    5 star review  OMG im so glad that Relax was the first shop I went to to find my new bed. I highly recommend them. The prices are unbeatable Save time on bed shopping.... read more

    thumb kat palmer
    January 24, 2022
  • 5 star review  Fantastic service highly recommend

    thumb Tracy Michelle
    January 24, 2022

    5 star review  The experience was so good, we bought a bed.👍😃

    thumb Jill Bossinga
    January 15, 2022

    5 star review  Andrew is an amazing salesman. No pressure, was completely honest and delivered the same day. 100% recommend 👌

    thumb Amz Ra
    December 15, 2021

    5 star review  The staff were very knowledgeable and patient while I chose the mattress and bed frame that was perfect for me. A friend referred me to Relax Bedding as the... read more

    thumb Karen Alexander
    November 24, 2021

    5 star review  It was easy to deal with Nicola on purchase of the mattress. Very knowledgeable and patient, will highly recommend. Thank you.

    thumb Jay Jadeja
    November 24, 2021

    5 star review  Nicky was extremely helpful and very pleasant.Made our decision to buy the bed easy by explaining all the ins and outs of the bed.Thank you.

    thumb Terri Depiazz
    November 24, 2021
  • 5 star review  Excellent service (including delivery) from the guys at Relax. Had a look around at a few of the other stores but came back based on there no pressure and honest... read more

    thumb CHRIS Jones
    November 15, 2021

    5 star review  What an amazing young lady Zena who was our sales assistant is, she made us feel very special and gave us terrific customer service. What a keeper this young lady... read more

    thumb Tess Robinson
    October 24, 2021

    5 star review  My husband and I went to quite a few bedding places but can honestly say that the service here was the best. Friendly, informative and we thought best value for... read more

    thumb Margaret Edwardes
    October 24, 2021

    5 star review  Purchased King size mattress and base from Mandurah store today. Salesman Andrew was fantastic to deal with - no pressure - just went through all the options. More than happy... read more

    thumb Kim goad
    October 15, 2021

    5 star review  Thankyou so much Brian for the wonderful customer service. We visited the other furniture shops around Relaxed Bedding and felt uncomfortable with the high pressure sales experience. It was... read more

    thumb The Awsome Siena
    August 15, 2021

    5 star review  Great experience. Brian was very helpful and gave us great advice. The mattress was delivered on the day it was scheduled to, and we are extremely happy with it. Brian... read more

    thumb Gillian McGrath
    July 15, 2021
  • 5 star review  We are very happy with our mattress and Relax Bedding will always be our first port of call for any purchases in the future. Customer service from Brian was exceptional.... read more

    thumb James Duggan
    May 15, 2021

    5 star review  I visited the Joondalup store planning it to be the first of several that morning, but was impressed enough with the mattresses and the prices that I didn't need to... read more

    thumb Craig Bosel
    April 24, 2021

    5 star review  FANTASTIC SERVICE & GREAT PRICES.... We first entered the Mandurah store of Relax Bedding to just browse, while we were on holiday. Brian there was very knowledgeable and friendly and not... read more

    thumb ksprott8
    March 24, 2021

    5 star review  This is a Great Place to Buy from. Excellent Customer Service, very friendly and eager to please. I was treated very well on both visits and found Brian was Great... read more

    thumb Shane Whitby
    March 15, 2021

    5 star review  After visiting 2 of the large Franchise Bedding shops in Mandurah, we were so glad to have taken the time to walk over the Car Park to a new Relax... read more

    thumb Bill Buchanan
    March 15, 2019

    5 star review  Great experience. Brian was very helpful and gave us great advice. The mattress was delivered on the day it was scheduled to, and we are extremely happy with it. Brian... read more

    thumb Gillian McGrath
    July 15, 2021